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+--- Thread: Office 2013 installer help (/Thread-Office-2013-installer-help)
Office 2013 installer help - kplusonline - Aug 30, 2014
Somewhere along the point between removing Office 2010 and installing Office 2013 something went wrong and now no matter what version I try to install I keep getting errors. 2013's Microsoft Setup Bootstrapper installer crashes before any progress is made and leaves me with this error report:
Problem signature:
Problem Event Name: OfficeClassicSetup
SETUP EXE VERSION: 15.0.4420.1017
SETUP DLL NAME: OSETUP.DLL
SETUP DLL VERSION: 15.0.4420.1017
ERROR CODE: UnexpectedError
MSI HRESULT: Unspecified
ERROR DETAILS: C6F06531
FIRST ERROR CODE: UnexpectedError
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
The current ISO I'm using is from haydenm96's 2013 Professional 32/64 bit
I've gone through and uninstalled any office program so far and cleaned out the registry for anything left behind but nothing seems to be working. Any help on this would be greatly appreciated.
thanks
kplus
RE: Office 2013 installer help - NokTham - Sep 01, 2014
Which OS? What software have you used to clean the registry? I've found Windows Doctor to do a great job at cleaning the registry (compared to the famous Cleaner).
For now you might wanna try to remove all office remains (2013 including) if you urgently need an Office product, you can go with LibreOffice (best free one) or ,the one which I've found to be the most compatible with Microsoft Office products, Softmaker Office.
Give this a shot
Office 2010 Fix It
Office 2013 Fix It
Windows Installer Cleanup Utility alternative fix it
Another thing you could try (if the above doesn't work): navigate through the registry
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags
Make a backup of that reg (right-click on AppCompatFlags and select "Export" and save it) after that delete that AppCompatFlags from the registry (not the one you exported, the one at the registry).