Oct 28, 2018, 07:18 am
I bought a new laptop last month. Everything on it was running great until right after an October 5 Windows 10 update. That's when I noticed that the internet icon on the taskbar said I was disconnected from the internet, but my cable modem said I was connected, although I was effectively offline. I reset the modem several times, always with the result that I was connected. Initially I was able to reconnect using the Windows troubleshooter, but after a few days that didn't work anymore. Then I had to resort to computer restarts to get my internet back, but sometimes I would be back online for as little as 30 minutes. I was having to restart my rig anywhere from one to eight times a day to keep connected.
As of early last week I had talked to six techs about this problem, four of whom were completely flummoxed, and two who were surly and completely unhelpful (they were with the manufacturer and were more salesmen than techs). At this time, and quite on my own, I discovered simply by looking at the connection settings that I had something called a "DH***** lease" and it was due to expire in just five minutes. Sure enough, when the expiration time arrived my rig went offline, but my modem was still online. With this info now in hand, a tech with my ISP said the difficultly was strictly with my rig's OS and that they could do nothing. The MS tech I am now dealing with seems as flummoxed as ever, and has nothing left to suggest but a Windows restart. I have only done one Windows restart before when I was running XP, and it took around ten hours if I remember correctly.
Has anyone else here had this problem? Is there anything short of a Windows restart that will get the DH***** leases to automatically renew again? I should mention that I have already tried the "ipconfig/release" then "ipconfig/renew" commands--it doesn't work.
As of early last week I had talked to six techs about this problem, four of whom were completely flummoxed, and two who were surly and completely unhelpful (they were with the manufacturer and were more salesmen than techs). At this time, and quite on my own, I discovered simply by looking at the connection settings that I had something called a "DH***** lease" and it was due to expire in just five minutes. Sure enough, when the expiration time arrived my rig went offline, but my modem was still online. With this info now in hand, a tech with my ISP said the difficultly was strictly with my rig's OS and that they could do nothing. The MS tech I am now dealing with seems as flummoxed as ever, and has nothing left to suggest but a Windows restart. I have only done one Windows restart before when I was running XP, and it took around ten hours if I remember correctly.
Has anyone else here had this problem? Is there anything short of a Windows restart that will get the DH***** leases to automatically renew again? I should mention that I have already tried the "ipconfig/release" then "ipconfig/renew" commands--it doesn't work.